Run your business, not tech support. Viruses, bad Wi-Fi connections, or malfunctioning hardware slowing you down? Ask us how to speed up your business with complimentary access to Help Desk for 90 days.

Get help with hardware and software

For a limited-time only, your business can get complimentary access to Help Desk for 90 days.

Support for hardware

Configure and troubleshoot Wi-Fi routers. Connect to wireless printers and smart devices. Give employees access to on-demand IT support.

Assistance with applications

Set up and support cloud storage applications. Troubleshoot issues with multiple software applications. Run PC virus checks and get help with virus removal.

Help with software set-up

Install and sync software programs. Pair smart sensors to networks and devices.

Tech support for business software programs

On-demand help available seven days a week.

Help with hardware set-up and maintenance

A dedicated team of tech experts based in the U.S.

Support FAQ & Information

Help Desk provides unlimited time with on-demand IT support for businesses, up to 12 lines, that need help installing, setting-up, and troubleshooting a variety of business hardware and software. That means there are no limitations on the number of inquiries that you can submit to get help for supported business devices and software—and there’s never an annual contract.
Help Desk supports business hardware such as printers, routers, PC, laptops, etc., and the most commonly used Windows operating systems. Help Desk also supports many of the most common business software applications, including: MS Office, QuickBooks, FreshBooks, Square, Google Docs, etc. Unfortunately, we cannot support customized software, but we will provide support for the current, and two previous releases of the operating systems, provided those releases are still supported by the original manufacturer.
The service is provided for PC desktop computers, laptops and related peripheral devices such as small business routers and printers. The service includes live support via telephone and chat, seven days a week, from 8:00 a.m. to 12:00 a.m. ET. Assistance with basic initial supported hardware setup. Software installation guidance. Hardware/operating system configurationconfiguration guidance. Assistance with setting up and connecting to an active wired or wireless connection. General hardware and operating system functionality “how to” assistance (functionality assistance is meant to assist a customer with a specific question about a software function or feature). Assistance with installing operating system updates. Assistance with basic computer tune-ups (help removing temporary files, error log files, unnecessary software at the customer’s request, etc.). Assistance with various forms of printing connectivity such as wireless, USB, parallel, etc. Remote screen sharing and/or remote desktop assistance services to troubleshoot and assist customers. Interpreting error messages and making an effort to resolve those errors remotely. Assistance in determining when a device or component has failed, and service is required to remedy the issue. Support for the current, and two previous releases of the operating systems, provided those releases are still supported by the original manufacturer.
Server support or issues requiring network administrative level tasks. Assistance bypassing any system passwords. Unattended PC/laptop setups/builds, or any other custom scripting (i.e. customer will have to be present with the Help Desk IT expert on the line when working through resolution) Software development. Assistance with the installation and configuration of internal PC hardware such as motherboard, RAM, or HD installation or replacement. Troubleshooting issues that have been resolved with operating system updates. Customer training. Recovery of lost data. Software licensing guidance.

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